Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the ShopFlow platform and related services (the "Service"), provided by ShopFlow Technologies LLC ("ShopFlow," "we," "us," or "our"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

ShopFlow is a business-management platform that helps shops and service businesses manage appointments, customer records, payments, reviews, and communications including SMS and call routing. We may add, change, or remove features at any time. We may also set reasonable limits on use of the Service.

2. Accounts & eligibility

• You must be at least 18 years old and able to form a binding contract.
• You are responsible for the accuracy of your account information and for all activity under your account.
• You are responsible for keeping your login credentials and staff access secure. Notify us promptly of any unauthorized use.

3. Subscriptions & billing

• Paid plans are billed on a recurring basis (for example, monthly) through our payment processor, Stripe. By subscribing, you authorize recurring charges to your payment method until you cancel.
• Fees are stated at sign-up and may change with prior notice; changes apply to the next billing cycle.
• Unless otherwise stated or required by law, payments are non-refundable and there are no refunds or credits for partial periods.
• You may cancel at any time; cancellation takes effect at the end of the current billing period.
• We may suspend or limit the Service for non-payment.

4. Acceptable use

You agree not to:

• Use the Service for any unlawful, fraudulent, or harmful purpose.
• Send spam, unsolicited messages, or content that violates messaging laws or carrier rules.
• Upload malicious code or attempt to disrupt, reverse-engineer, or gain unauthorized access to the Service.
• Infringe the intellectual property or privacy rights of others.
• Resell or provide the Service to third parties except as expressly permitted.

5. Messaging & customer consent

• You represent that you have a lawful basis and any required prior express consent to contact each recipient.
• You must honor opt-out requests (such as STOP) and not message recipients who have opted out.
• You are responsible for the content of messages you send. ShopFlow provides the tools but is not the sender of your business communications.
• If you enable call recording features, you are responsible for providing any legally required notice or consent, which varies by state.

6. Your data & customer data

You retain ownership of the data you and your customers submit to the Service ("Your Data"). You grant ShopFlow a limited license to host, process, and transmit Your Data solely to provide and improve the Service. As between you and your customers, you are the controller of your customers' personal information and are responsible for handling it lawfully. Our handling of personal information is described in our Privacy Policy.

7. Third-party services

The Service relies on third-party providers, including Twilio (messaging and voice) and Stripe (payments). Your use of those features may be subject to the third party's own terms. We are not responsible for third-party services, and their availability is outside our control.

8. Intellectual property

The Service, including its software, design, and trademarks, is owned by ShopFlow and protected by intellectual property laws. These Terms do not grant you any right to our trademarks or to copy, modify, or create derivative works of the Service except as expressly permitted.

9. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that messages or notifications will always be delivered on time.

10. Limitation of liability

To the maximum extent permitted by law, ShopFlow and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or related to your use of the Service. Our total liability for any claim arising out of or related to the Service will not exceed the amounts you paid to ShopFlow in the twelve (12) months before the event giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless ShopFlow from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your use of the Service, Your Data, your messages to customers, or your violation of these Terms or applicable law.

12. Termination

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access if you violate these Terms, fail to pay, or if we discontinue the Service. Upon termination, your right to use the Service ends; sections that by their nature should survive (including ownership, disclaimers, limitation of liability, and indemnification) will survive.

13. Governing law

These Terms are governed by the laws of the State of New Mexico, USA, without regard to its conflict-of-laws rules. You agree to the exclusive jurisdiction of the state and federal courts located in New Mexico for any dispute not subject to arbitration or small-claims court.

14. Changes to these Terms

We may update these Terms from time to time. We will revise the "Last updated" date above and, for material changes, provide additional notice. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

15. Contact us

ShopFlow Technologies LLC
Albuquerque, New Mexico, USA
support@shopflowtech.com